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Get StartedFrequently Asked Questions
What is TriceTel?
TriceTel is a conversational AI voice agent platform designed to handle customer calls automatically and integrate with your business processes.
How is TriceTel real-time?
Real-time is defined by the delay between the end of the customer speaking and the start of the bot reply. Many competitors like to claim real-time, but have a delay that is two or sometimes even three seconds! TricTel keeps its delay under one second, making conversation real-time and much more human-like.
How is TriceTel so cost-effective?
In part, by owning our own infrastructure, including data centers, servers, GPUs, routers, and switches, rather than relying on an expensive cloud provider. We also run our entire tech stack on this infrastructure, including Speech to Text, Text to Speech, LLM, noise reduction, the whole pipeline, saving the cost of expensive 3rd party providers.
What is HD Voice?
HD Voice also known as Wideband Voice supports 50 Hz to 7 kHz compared to typical voice calls that use 300 Hz to 3.4 kHz, capturing much more voice nuances.
What is MCP?
Model Context Protocol, is an open standard that simplifies how AI models interact with external tools, systems, and data sources. It essentially standardizes the way AI applications can connect to and access different resources, making integrations easier and more consistent.
What is voice cloning?
You can clone a voice and use it with your agent using as little as 10 seconds of audio! Make sure you have permission to use the original voice.
How do I create a TriceTel AI agent?
Our platform allows anyone without any coding experience to create an agent using simple instructions to configure its behavior.
What features does TriceTel offer?
We offer call recording, transcription, transfers, background audio, noise removal, full duplex audio, interruptions, and more.
Can TriceTel handle multiple calls?
Our fully automatic, scalable platform scales based on your call volume. We can handle thousands of calls simultaneously and have already done it in production for current customers.
How does TriceTel make and receive my calls?
We support origination and termination of traffic over the PSTN via multiple carriers or directly with SIP via a statically configured or registering trunk over the public internet.
What is a TriceTel number?
A TriceTel number is a dedicated phone number provided for your AI agent to receive calls and texts. You can add up to 250 numbers to your agent.
